Staff behavior
Staff must stay calm, respectful, unbiased, and professional in public channels, DMs related to server matters, and staff-only spaces.
Moderation Guidelines
Fair, documented, Discord-focused moderation
These guidelines help Saphix staff keep moderation calm, evidence-based, private, and aligned with Saphix rules, Terms of Service, and privacy standards.
Fair moderation
Actions should match the rule, severity, context, user history, and safety risk. Personal grudges, favoritism, and public arguments are not acceptable.
Action ladder
Use reminders or warnings for minor first issues, mutes/timeouts for disruption, kicks for immediate removal, and bans for severe or repeated harm.
Evidence required
Collect screenshots, message links, user IDs, dates, prior actions, and relevant context before serious actions whenever practical.
Appeal handling
Appeals should be handled calmly through approved Discord channels, reviewed by uninvolved or senior staff when possible, and logged with the outcome.
Report handling
Reports must be acknowledged, checked for evidence, kept private, and escalated if they involve threats, scams, doxxing, harassment, or staff misconduct.
No abuse of power
Staff may not use tools for jokes, intimidation, revenge, personal disputes, unauthorized access changes, or actions outside their role.
Confidentiality
Private reports, appeals, staff discussions, client data, moderation evidence, and internal notes must stay inside approved staff spaces.
Escalation
Unclear, severe, high-risk, appealed, or staff-involved cases should go to higher staff before or immediately after action.
Discord flow
All moderation, reports, and appeals should move through official Discord channels and follow Saphix rules, Terms of Service, and privacy standards.