Depending on how you interact with us, we may collect:

• • Your Discord username and ID when you open a ticket or order a service.
• • Your email address, if you contact us directly or provide one in a ticket.
• • Messages you send to our on-site assistant chat, which are sent to our AI provider (Groq) to generate a response — see Section 3.
• • Basic technical data our hosting provider logs automatically for security and performance purposes (such as IP address, browser type, and request timestamps), the way any website's hosting stack does.
• • If you're Saphix staff and sign in to the staff area with Discord: your Discord user ID, which we check against your role in our server and keep in your session cookie. If you have a staff portfolio, it's linked to your Discord user ID so only you can edit it.

We use the information above to:

• • Provide quotes, deliver ordered work, and communicate about your project.
• • Respond to support requests and questions.
• • Keep the site and our Discord bot secure and working correctly.

We do not sell your data. We don't use it for anything beyond running Saphix Customs as a service.

Messages sent to our on-site assistant are processed by Groq, our AI inference provider, to generate a reply. We don't control Groq's own data handling beyond the request we send — avoid sharing sensitive personal information (passwords, payment details, government ID numbers) in that chat.

We use Discord for our community server and ticket system, and Hostinger for website hosting. Each operates under its own privacy policy for data they process on our behalf.

Our public pages don't set any cookies. Signing in to the staff area sets only strictly necessary cookies: a short-lived security cookie during Discord login, and a session cookie that expires after 8 hours or when you sign out. We don't use third-party advertising or tracking cookies. Your animation preference (full or simple) is remembered in your browser's local storage.

We keep ticket and order information for as long as reasonably needed to deliver your project and handle any follow-up (such as revisions or disputes), and may retain basic records afterward for our own accounting. Technical/security logs from our hosting provider are retained only as long as that provider's own standard policy allows, typically a short rolling window.

You can ask us what information we hold about you, request a correction, or ask us to delete it, by emailing saphix.customs@gmail.com. We'll respond as quickly as we reasonably can. Some information (like records needed for a completed transaction) may need to be retained for a limited time even after a deletion request, where we have a legitimate reason to keep it.

Our services aren't directed at children under 13. If you believe a child under 13 has provided us personal information, contact us and we'll remove it.

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

Questions about this policy? Email saphix.customs@gmail.com.